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Terms of Service

Terms of service

Privacy

The personal information that you will need to fill in on our site is in some cases mandatory and in other cases optional. The obligatory data mainly include the data that we will need in order to proceed with the sending of the order. So, even if you make a purchase "as a guest" and not after registration, you will obviously need to write us your name, address and a contact phone number. The optional information includes some additional information that you will probably be asked on some pages of our site, such as whether you are a man or a woman, your date of birth and the like. This information is intended for your most "personalized" service (for example, you may be sent a personal discount coupon on your birthday) and in no case is it necessary to fill them in order to buy something from our site.

All data you trust us are stored in accordance with Greek law (L.2472 / 97), and the law of European law (directives 95/46 / EC and 97/66 / EC) and are intended only for use within our site and may not be used by any third party, unless in certain cases - for example criminal activity - the law provides otherwise.

The information during the sending process is secured through their encryption (SSL 128-bit keys) and ensures the protection of the data against malicious cyber attacks.

For the storage of information in our database, in addition to the automated security systems, the guarantee is the 10-year course of our company in the field of trade and then e-commerce, which ensures that we will not in any way voluntarily or unintentionally move the information you trust us.

 

Legal information / Use of our site:

This site is owned by the company DECOIDEA DIMITRIOU VASILIKI "PAPADOPOULOS FOTIS" with VAT number. 072632981 and headquarters at 71 Porto Rafti Ave., 19003, Markopoulo, Attica. The name DECOIDEA is a registered trademark, as are the names decoidea.gr.

The photos, texts, icons of our site and any other material on it (such as graphic design work, banners, buttons, etc.) are our intellectual property and may not be distributed in any way for commercial purposes. Of course, you are allowed to "download" photos and material for your personal (non-commercial) use, as well as to share them with your friends or to "upload" them on your own personal web pages, where products are not traded commercially. In all other cases, use of material from our site without our prior approval is prohibited.

You also agree that you will not attempt in any way to damage our site, the servers that host it or our database. You will not attempt to access information that users of our site have entrusted to us. You will not attempt to spread viruses and other malware through our system and you will not attempt to access our site and our servers through automated systems (robots, spiders). Also that you will not try to send e-mails using information from us and users of our site.

 

User comments and feedback

Any comments from users of our site, as well as any other information, application and material that they send us, is our property, which we can use on our site. We make every effort to properly use this material and to store the information that our users trust. We also undertake to publish users' views and ratings of our products and services, unless they contain insults or phrases that raise legal issues.

Price policy and product stock:

We make every effort so that our prices and the available quantities that you see on our site correspond to reality. But because mistakes always happen, we are committed that in case of inaccuracy in relation to the prices or the available stock, we will try to settle the difference for the benefit of the customer and in any case in a spirit of mutual understanding.

Color rendering in photos:

Photos are the most basic tool of our work and that is why we treat them with the respect and attention they deserve. We try to be as close as possible to the real image of the product and as detailed as possible, with alternative shooting angles, product details and of course the right lighting. But because computer screens have specific settings and different color rendering, we can not guarantee the absolute accuracy of what you see on your screen. However, you can have a more expensive one.

Typographical errors, inaccuracies, incomplete information

We make every effort to ensure that product descriptions, prices and available stock correspond to reality. However, we can not completely avoid mistakes and omissions, which we will try to deal with as soon as possible, but also to resolve in a spirit of consultation with the customer any problems that arise due to these errors, but we can not guarantee agreement with him. . However, in case the customer thinks that he bought the product at the wrong price or due to a wrong description or image, he can return it to us. For the relevant return process see the corresponding page.

Notifications:

We try to be as discreet and clear as possible in our communication with customers / users of our site. We send the necessary notifications for the progress of the orders via e-mails and only if this is deemed necessary, by phone. We also do not send newsletters or other promotional material unless the customer / user has agreed to it or requested it.

Links to and from our site:

As we all know, the internet is a matter of connections and links. In this way we inform and are informed, we suggest but we are also suggested by others. However, we are not responsible for the material and the operation of these links, which lead to or start from our site. We therefore recommend that you be careful and if you notice anything suspicious, leave the relevant website and report it to us at info'@'decoidea.gr

Limitation of Liability:

For the products you see on our site we do not provide any form of guarantee in terms of their properties or in terms of their durability in use. Nevertheless, we are always willing to undertake the repair of defective products with little or no financial burden to the customer, when this is possible.

The use of our site is the sole responsibility of the users. We are not responsible for any problems that occur to users when they access our website and that are related to the compatibility of their own infrastructure with our site. We are also not responsible for problems that will arise due to malicious actions of third parties, which will create problems in the security of our system.

We are not responsible for any delays in the execution of orders, unless there is deceit or gross negligence on our part. However, we recognize our potential mistakes that can lead to delays and our permanent goal is not to leave dissatisfied customers.

 

Legal disputes:

You acknowledge that the Greek courts are responsible for resolving any legal disputes with our company and our site.

Withdrawal / Return of products:

Returns are accepted within 15 days upon presentation of proof of purchase for your change or future purchase. No refunds. Returned goods to be accepted by our company must be in their original packaging.

You have the obligation to unpack and check the product within 15 days of receipt. In case the product is not returned within 15 days of delivery, it is considered that it was received in excellent condition and our company may not accept its return and replacement.

You have the right to return the product you bought and request its replacement in the following cases:

  1.  in all cases, in which by our mistake another product has been sent to you from the one you ordered, provided that the product has not been placed.
  2.  in all cases where the product has an aesthetic or structural defect which is covered by the product warranty. If the product has been installed or used, it will not be returned unless it has a manufacturing defect.
  3. in cases where you wish to change it with someone else.

In case (a) and (b) after receiving and inspecting the returned product, we will send you the correct product as soon as possible, assuming any costs of transport, return of the old and shipping of the new product.

In case (c) you have the right to request the replacement of the product with a different product, assuming the shipping cost of its return, as well as the shipping cost of the new product.

In any case, the product must be returned in excellent condition, not used, complete, the packaging must be the one with which it was purchased and it must also be in excellent condition.

Finally, the product to be replaced must be accompanied by all the documents that accompanied it at the time of purchase (eg Delivery Note, Invoice, Retail Receipt).
Before each return, it is recommended to consult with the Responsible Seller e-shop of our company at 22990-24052 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it..

 

 

Order cancellation:

In case you change your mind and want to cancel your order before it is sent, call us immediately at +30 22990-24052 to help you with the process.

 

Privacy:

Each visitor can browse our online store without giving any personal information. We will only need personal information (your email, username and password) when ordering services or products.

Information regarding the purchase of services and products:

The necessary information for each transaction is your name, a landline, address (street, city, postal code) and type of document (receipt, invoice). At the same time, we voluntarily ask for some information such as mobile phone number (in case we need to contact you directly), fax number and profession.

Document data:

In case you cut an invoice we need the name of the company, VAT number, and address of its headquarters.

IP Addresses:

The IP address through which the PC accesses the Internet and is then used solely for the collection of statistics and the security of transactions.

Cookies:

Like most companies and websites, our site uses the so-called session cookies, in order to make it easier for you to browse our pages and use our services. This way, for example, the system "remembers" the password you used on a previous page and does not ask for it again and again in order to buy a product. This data is deleted from our system as soon as you leave our site, but remains in the memory of your computer (resulting in the next time of your visit our system "recognizes" you), unless you choose to delete cookies in the browser that you use.

Marketing Emails - Website:

The user has the option to subscribe to DECOIDEA marketing emails. The user can register:

when ordering a product
when creating your account
from the special field at the bottom of each page of our site

When registering the user in the subscriber list, our company collects only the email provided by the user and which is stored on the site (and in no other application), in order to send informative emails about offers and news us. The user's email is kept on the site, until he chooses to unsubscribe from the marketing emails. The unsubscription can be done through any email the user has received and after clicking on the link "Delete from the list" or by sending a message to info'@'decoidea.gr, requesting the removal from the list of subscribers.

Third party vendors, including Google, may display our ads on Internet sites. For this reason, m-jewels and third party vendors, including Google, may use cookies to update, optimize and display ads based on a user's previous visit to our website as well as repetitive actions. marketing (Remarketing). You can opt out of such use of cookies by Google, here. You may also opt out of the use of cookies by third-party vendors by visiting the Advertising Initiative opt-out page.

 

Credit card details:

We do not store your credit card details and there is no way we can ask for your credit card numbers via email. In addition, the credit card payment process is processed on secure payment "platforms", such as the Bank and PayPal, so the information you fill in is guaranteed by an automated online payment system.

Delete items from our system:

In case you want some or all of your personal data to be deleted from our system, you can send us an e-mail at info'@'decoidea.gr or call us at +30 22990-24052 and notify us of the request your.

 

How we secure your information:

Encryption:
In order to ensure that your personal data (password, addresses, telephone numbers, credit cards, etc.) remain secure and there is no risk of leakage, wherever you enter personal data there is SSL 128-bit keys encryption.

This encryption is a way of encrypting the information that is entered into the system until it reaches us, so it is decoded and we read it. This ensures that no third party (malicious person or machine) interferes with the information transfer process in order to steal it.

Customer identification:
Access to your personal information and your account is done through 2 codes, the User Name (username) and the Security Code (password). Both of these codes are personal, are configured by you and you are responsible for not leaking them to third parties

 

Firewall:
Access to our system (our database and other confidential information) is protected by a firewall on the servers that host our site.

 

 

We Accept

visamastercardMasterpasspaypalcash on deliverybank transfer

*Cash on delivery up to the amount of € 200 

 

Important notice !!!

Due to the special circumstances we live in, due to the war in Ukraine and the constant increase in fuel prices, the international market has become deregulated resulting in daily increases. This liquidity does not give us the time to update the prices of the products on our website in time. For this reason, we kindly ask, before any order in our E-shop, to contact our store by phone (+30 22990-24052) in order to inform you about the configured price of the product you are interested in. We apologize for the inconvenience and please for your understanding until the difficult days for our world are over and the market is normalized again. Thank you !

CONTACT US

Do not hesitate to contact us today! If you have a question, we will be happy to answer whatever you are interested in. Call us or send us an e-mail and we will get back to you as soon as possible. Subscribe to our newsletter to be the first to know our offers.

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